Trade Customer FAQs

How do I open a trade account?

You can call us direct on 01482 790790 or complete our enquiry form by entering your details and selecting ‘open a trade account’ from the drop-down menu. One of our dedicated team of Regional Business Managers will be in touch shortly afterwards to discuss your requirements.

How can I get a quote or where can I find pricing?

You can either call us direct on 01482 790790 or complete our enquiry form with your details and one of our dedicated team of Regional Business Managers will call you to discuss your requirements.

Do you have an online ordering system?

Yes. For registered trade account customers we will provide access to Hurst Live, our online ordering portal, where you can place orders, quote, track deliveries and access our marketing assets library, including images and useful technical downloads 24/7, 365 days a year.

How do I register for a Hurst Live account?

Hurst Live is our online ordering portal which is exclusive to trade account customers. To register, please ensure you have a trade account and, if you haven’t already been issued with your login details, complete our registration form.

I have a Hurst Live account, where can I find my prices?

Once you are logged in you will find your price list in the Marketing and Downloads library under the relevant category heading.

When is my order being delivered?

Delivery dates are stated on your order confirmation however, live orders can also be tracked on Hurst Live once you have logged in, under the ‘Tracking’ heading. If you haven’t got any login details, please register for an account.

I have placed my order, but nothing is appearing in tracking?

This is a live system. Once we have processed your order it will appear in tracking.

Can I request a brochure?

All of our product brochures are available to download in our brochure section on this website or, if you are registered, in our Downloads section of Hurst Live. If you would like a hard copy, please complete our enquiry form stating which products you are interested in and the relevant brochure will be posted to you.

What is the Hurst Door Store?

The Hurst Door Store is our own ‘digital door designer’ packed with useful features to help you increase your sales leads online. Features are detailed on the Hurst Door Store page and you can register your interest by completing our enquiry form. One of our team will then be in touch to discuss how the door designer can be implemented into your own website, giving your customers more choice than ever before when it comes to finding their perfect door.

What is the standard lead time on Hurst uPVC door panels?

Our current lead times for Hurst PVC-U door panels is 5 working days, except for Modern panels which is 7 working days.

What is the standard lead time on Hurst Composite doors?

The current lead times for our composite doors are as follows:

  • Standard colours: 10 working days
  • Premium colours: 15 working days
  • Fire Doors: 6 weeks

What sizes are Hurst composite doors?

A handy PDF detailing the minimum and maximum sizes of our composite doors can be found in the Technical Downloads section.

What sizes are Hurst uPVC door panels?

A handy PDF detailing the minimum sizes of our PVC-U door panels can be found in the Technical Downloads section.

Which uPVC Panel glasses do not require a backing glass?

The Harmony, Crystal, Fused (does not include Jewel) and Platinum Collections do not require a backing glass. View these collections here.

Which composite glazing options do not require a backing glass?

Abstract Zinc, Bullion, Platinum Diamond, Platinum Elegance, Clarity, Simplicity, Prairie Zinc, Dorchester, Simplicity, Tate, Trio Diamond,Reflections, New Orleans, Horizon and Aurora are all triple glazed and have no optional backing glass. In double glazed options, most are provided with clear backing glass only except for Murano, Fusion Jewel, Colour Diamond and Resin Fleur options. These have a choice of backing glass options. See our brochure, door designer or ask your installer for more details.

How do I adjust a hinge?

Within our Technical Downloads section, you can download instructions on how to adjust a hinge or visit our You Tube channel for instructional videos HurstTV.

How do I change a cassette?

Within our Technical Downloads section, you can download instructions on how to change a cassette.

How do homeowners register their Avocet ABS Ultimate Cylinder £2000 Security Guarantee?

To validate the £2000 security guarantee which comes with Avocet’s ABS Ultimate Euro cylinder, homeowners must register their details with Avocet by completing the registration form.

How do homeowners register their ABS key code?

When your customer has purchased an ABS Ultimate Euro cylinder they will be asked to register their key code upon receiving their keys. To do this they must complete this registration form.

Trade Partners Create your free HurstLive trade account today!

Trade: Order & Quote 24/7

Order and quote composite doors and PVC-U door panels online 24 hours a day, 7 days a week!

Trade: View orders

Place new orders, view live and current orders and access over two years of order history with ease.

Trade: Track

With helpful delivery tracking, we can ensure you always stay in the know, keep your customers informed and arrange your working day efficiently.

Trade: Marketing support

Benefit from our marketing support with free brochures, images and technical downloads. All you need to promote our doors and your business!

Trade: Payments online

Packed with useful features and Hurst's complete composite door range, The Hurst Door Store has everything you need to help your business succeed online.