Customer Service Advisor

Published: 24th February 2021

Role Title: Customer Service Advisor

Reporting to: Customer Services Manager

Purpose of Function: To effectively manage and communicate with the customer base to ensure the highest level of customer service is maintained.

Purpose of Role: Taking inbound calls, emails and web chats, answering queries and resolving any customer issues on a daily basis.

Deliverables:

  • Identify, assess and address customer’s needs to achieve satisfaction.
  • To provide technical/pricing/delivery support as required.
  • To liaise and communicate effectively with internal departments and the external sales team to ensure customers/ prospects requirements are met.
  • To effectively handle and direct any enquiries to ensure that all sales opportunities are fully exploited.
  • To be fully competent and familiar with the internal office systems and processes as well as provide basic office administration duties.
  • Going the extra mile to engage customers.

Skills and Experience:

  • Experience of working within a similar customer services role.
  • Excellent communication and interpersonal skills.
  • Able to meet deadlines, time manage and prioritise workloads.
  • Problem-solving skills.
  • Computer literate.
  • Able to work on own initiative and as part of a team.

In return, we provide a competitive salary, initial 25 days holiday, company share scheme, optional company pension and private health.

To apply for this role please send a copy of your CV to mark.atkinson@hurstdoors.co.uk

Please contact Mark Atkinson if you have any questions regarding the position.

 

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